FAQ for Current Students
Here is a list of common questions for current students studying in the MA in Conflict Resolution and Mediation program at Tel Aviv University.
For medical emergencies, see https://international.tau.ac.il/what-to-do-in-an-emergency
MA students automatically have Clalit (PassportCard) Health Insurance.
In case of an emergency, you can contact the 24/7 hotline, available every day, including holidays and Saturdays: 052-534-6188 (+972-52-534-6188 when calling internationally)
The number is FOR CALLS only. It is not possible to message the hotline.
If you require immediate assistance (need to call the police or an ambulance, for example), call the hotline to receive instructions on how to act.
For practical information on how to act in various situations outside of emergencies, contact your Community Leader during regular office hours (10AM–6PM) through the usual channels. We kindly ask that you use the hotline appropriately, as it is not designed for general queries or concerns.
*Please note that you need to handle your own health appointments. Make sure you know your medical insurance details and always carry your insurance number.
Also, keep emergency numbers (like Police 100 and Ambulance 101) handy (saving them on your phone is a great idea).
For emergencies see: https://international.tau.ac.il/what-to-do-in-an-emergency
For general use of the insurance: https://international.tau.ac.il/passportcard-health-insurance
Inquiry Portal: https://tau-int.formtitan.com/ftproject/crm_tau_guest_eng
For issues with logging into your university accounts, contact the university help desk at helpdesk@tau.ac.il or by phone 03-6408888, by WhatsApp call +972552408888. HelpDesk is open Sunday-Thursday 8:30-18:30.
For Issues specifically related to Moodle, you can contact Moodle support at virtualt@tauex.tau.ac.il but always start with the helpdesk.
Please contact Tel Aviv International visa unit visatau@tauex.tau.ac.il for all questions and issues with your visas
If you have a question about your medical insurance, please contact insintl@tauex.tau.ac.il
Please contact Tel Aviv International housing unit housing@tauex.tau.ac.il for all questions and issues with the dorms
You can access Moodle at https://moodle.tau.ac.il/
For Issues specifically related to Moodle, you can contact Moodle support at virtualt@tauex.tau.ac.il
In the first semester, you are already registered for your required courses- all fall courses and the Mediation Workshop. In November, you are sent a list of the electives and seminars and the program coordinator registers based on the choices you make.
See our website https://en-social-sciences.tau.ac.il/courses_in_english for a list of courses open to outside students
For any issues related to tuition payments or payment for the dormitories, please reach out to Mahmoud at Lowy International School at tuitionsupp@tauex.tau.ac.il
Please see the following website https://acad-sec.tau.ac.il/regulations
For information related to academic regulations (grades, courses, extensions, etc.) see https://en-social-sciences.tau.ac.il/faculty/Regulations
A student may appeal a final course grade up to 5 days from the date the grade is published. The appeal should be sent by email to the lecturer giving a full explanation for the reason for the appeal. If the lecturer does not agree to change the grade, a student has the right to request that the program head review the grading and the assignments the grading is based on. Please note that the program head will review the assignments and the lecturers and students feedback and is able to change the grade. The program head's grade will be the final grade including in cases when the program head decides to lower the grade. For full information see https://en-social-sciences.tau.ac.il/faculty/Regulations
During the semester, the student can request an extension to an assignment and it is the lecturer's choice whether or not to give extensions.
For final assignments, the lecturer/program head can give up to two weeks extension but is not required to.
For cases where a student had an emergency situation and was unable to complete the final assignment by the deadline, students can turn to the faculty's Academic Committee at https://en-social-sciences.tau.ac.il/academiccommitte
Include the course name and number, lecturer name, the reasons for an extension request and the date you plan to submit the assignment.
