FAQ for Current Students

Here is a list of common questions for current students studying in the MA in Conflict Resolution and Mediation program at Tel Aviv University.

 

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I have an emergency. What do I do?

In case of an emergency, you can contact the 24/7 hotline, available every day, including holidays and Saturdays:  052-534-6188 (+972-52-534-6188 when calling internationally)

The number is FOR CALLS only. It is not possible to message the hotline.

If you require immediate assistance (need to call the police or an ambulance, for example), call the hotline to receive instructions on how to act.

 

For practical information on how to act in various situations outside of emergencies, contact your Community Leader during regular office hours (10AM–6PM) through the usual channels. We kindly ask that you use the hotline appropriately, as it is not designed for general queries or concerns. 

*Please note that you need to handle your own health appointments. Make sure you know your medical insurance details and always carry your insurance number.

Also, keep emergency numbers (like Police 100 and Ambulance 101) handy (saving them on your phone is a great idea).  

I have a medical issue. What do I do?

To make an appointment with a doctor, call the Leumit hotline at *507 or 1-700-507-507. Make sure you have your medical insurance number. Doctors work days Sunday to Friday early afternoon. 

The closest Leumit doctor's office is at Aba Akhime'ir St 26 in Ramat Aviv however your doctor's appointment may be in a different location. 

You can arrange for a home visit by a doctor by calling *9101.

If you cannot wait for an appointment, you have the following options: 

After hours emergency clinic Bikur Rofe (open from 5pm to midnight weekdays and 9am to midnight on Saturdays and holidays:90 Yigal Alon street in Tel Aviv. Cost is 90 shekels. 

Emergency clinic from midnight to morning: Terem 160 Zeev Jabotinsky road B'nai Brak (outside Tel Aviv)

In an emergency situation, you can go to a hospital emergency room. However if not considered a true emergency, the hospital may charge you 970 shekels. A referral letter from a doctor to the emergency room will not be charged. 

How do I access the university inquiry portal?
I have a problem with my university account login

For issues with logging into your university accounts, contact the university help desk at helpdesk@tau.ac.il or by phone 03-6408888, by WhatsApp call +972552408888. HelpDesk is open Sunday-Thursday 8:30-18:30.

 

For Issues specifically related to Moodle, you can contact Moodle support at virtualt@tauex.tau.ac.il but always start with the helpdesk.

I have a question/problem with my student visa

Please contact Tel Aviv International visa unit visatau@tauex.tau.ac.il for all questions and issues with your visas

I have a question about my health insurance

If you have a question about your medical insurance, please contact insintl@tauex.tau.ac.il

I have a question/problem with dormitory housing

Please contact Tel Aviv International housing unit housing@tauex.tau.ac.il for all questions and issues with the dorms

Where can I find the academic calendar?

The University academic calendar can be found here

The Conflict Resolution and Mediation academic calendar is a little bit different and can be found here.

Where do I check my grades?

Grades can be found at https://my.tau.ac.il/TAU_Student

How do I access Moodle?

You can access Moodle at https://moodle.tau.ac.il/

For Issues specifically related to Moodle, you can contact Moodle support at virtualt@tauex.tau.ac.il 

How do I register for courses?

In the first semester, you are already registered for your required courses- all fall courses and the Mediation Workshop. In November, you are sent a list of the electives and seminars and the program coordinator registers based on the choices you make.

Where do I find information on electives I can take in other programs?

See our website https://en-social-sciences.tau.ac.il/courses_in_english for a list of courses open to outside students

I have a question about tuition payments

For any issues related to tuition payments or payment for the dormitories, please reach out to Mahmoud at Lowy International School at tuitionsupp@tauex.tau.ac.il

Where can I find the university policies/regulations?

Please see the following website https://acad-sec.tau.ac.il/regulations

What are the faculty's academic regulations?

For information related to academic regulations (grades, courses, extensions, etc.) see https://en-social-sciences.tau.ac.il/faculty/Regulations

How do I appeal a grade?

A student may appeal a final course grade up to 5 days from the date the grade is published. The appeal should be sent by email to the lecturer giving a full explanation for the reason for the appeal. If the lecturer does not agree to change the grade, a student has the right to request that the program head review the grading and the assignments the grading is based on. Please note that the program head will review the assignments and the lecturers and students feedback and is able to change the grade. The program head's grade will be the final grade including in cases when the program head decides to lower the grade. For full information see https://en-social-sciences.tau.ac.il/faculty/Regulations

How do I request an extension on an assignment?

During the semester, the student can request an extension to an assignment and it is the lecturer's choice whether or not to give extensions.

 

For final assignments, the lecturer/program head can give up to two weeks extension but is not required to.

 

For cases where a student had an emergency situation and was unable to complete the final assignment by the deadline, students can turn to the faculty's Academic Committee at https://en-social-sciences.tau.ac.il/academiccommitte

Include the course name and number, lecturer name, the reasons for an extension request and the date you plan to submit the assignment. 

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